FAQ

Frequently Asked Questions (FAQ)

1. What is German Poly Material?

German Poly Material is a high-quality polycarbonate blend known for its exceptional durability, lightweight properties, and impact resistance. It ensures your luggage remains sturdy while keeping it easy to carry.

2. Is your luggage durable?

Yes, absolutely! Our luggage is made from premium German Poly Material, making it highly durable, impact-absorbent, and resistant to wear and tear.

3. How many years of warranty do you offer?

We provide a 3-year warranty for all our luggage.

4. How do I claim my warranty?

To claim your warranty:

Keep your original invoice as proof of purchase.
Take a clear photo of the broken or damaged part.
Email both the invoice copy and the photo to our official email: velovoyage.my@gmail.com.
Our team will assist you with the next steps.

5. What does the warranty cover?

Our warranty covers spare parts such as wheels, handles, and locks. However, it does not include damage caused by mishandling, accidents, or airline-related issues.

6. What are the key features of your luggage?

Our luggage is designed for travelers who value quality and performance. Key features include:
✅ Lightweight – Easy to carry without compromising durability.
✅ Impact-Absorbent – Protects your belongings from rough handling.
✅ Durable – Built to last with premium materials.
✅ Spacious – Offers plenty of room for all your travel essentials.
✅ Smooth Wheels – Designed for effortless maneuverability.

If you have any other questions, feel free to contact us at velovoyage.my@gmail.com!